Refund Policy

Welcome to Boisale. We want you to be satisfied with your purchase. If you are not completely happy, please review our refund policy below.

1. Return & Refund Eligibility

You are eligible for a return/refund if:

  • You received a damaged or defective product
  • You received the wrong product
  • The product is unused and in original condition

👉 Delivery āĻ¨ā§‡āĻ“ā§ŸāĻžāĻ° āĻ¸āĻŽā§Ÿ āĻĒā§āĻ°ā§‹āĻĄāĻžāĻ•ā§āĻŸ āĻšā§‡āĻ• āĻ•āĻ°ā§‡ āĻ¨āĻŋāĻ¨āĨ¤

2. Return Time Frame

  • Product delivery āĻāĻ° 24–72 āĻ˜āĻ¨ā§āĻŸāĻžāĻ° āĻŽāĻ§ā§āĻ¯ā§‡ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ āĻ°āĻŋāĻ•ā§‹ā§Ÿā§‡āĻ¸ā§āĻŸ āĻ•āĻ°āĻ¤ā§‡ āĻšāĻŦā§‡
  • āĻāĻ° āĻĒāĻ°ā§‡ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨/āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻ—ā§āĻ°āĻšāĻŖāĻ¯ā§‹āĻ—ā§āĻ¯ āĻ¨āĻžāĻ“ āĻšāĻ¤ā§‡ āĻĒāĻžāĻ°ā§‡

3. Non-Returnable Items

āĻ¨āĻŋāĻšā§‡āĻ° āĻĒāĻŖā§āĻ¯āĻ—ā§āĻ˛ā§‹ āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨/āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄāĻ¯ā§‹āĻ—ā§āĻ¯ āĻ¨ā§Ÿ:

  • Used products
  • Personal care items (āĻŦā§āĻ¯āĻŦāĻšā§ƒāĻ¤ āĻšāĻ˛ā§‡)
  • Discounted / clearance items

4. Refund Process

  • āĻ°āĻŋāĻŸāĻžāĻ°ā§āĻ¨ approve āĻšāĻ˛ā§‡ āĻ†āĻŽāĻ°āĻž āĻ†āĻĒāĻ¨āĻžāĻ° āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒā§āĻ°āĻ•ā§āĻ°āĻŋā§ŸāĻž āĻļā§āĻ°ā§ āĻ•āĻ°āĻŦ
  • āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĻā§‡āĻ“ā§ŸāĻž āĻšāĻŦā§‡:
    • Mobile Banking / Bank Transfer / Original Payment Method
  • Refund āĻĒā§‡āĻ¤ā§‡ 3–7 working days āĻ˛āĻžāĻ—āĻ¤ā§‡ āĻĒāĻžāĻ°ā§‡

5. Delivery Charge Policy

  • Product āĻ āĻŋāĻ• āĻĨāĻžāĻ•āĻ˛ā§‡ (no issue) → Delivery charge refundable āĻ¨ā§Ÿ
  • āĻ­ā§āĻ˛/āĻĄā§āĻ¯āĻžāĻŽā§‡āĻœ āĻĒā§āĻ°ā§‹āĻĄāĻžāĻ•ā§āĻŸ āĻšāĻ˛ā§‡ → āĻ†āĻŽāĻ°āĻž delivery charge āĻŦāĻšāĻ¨ āĻ•āĻ°āĻŦ

6. Exchange Policy

  • āĻ†āĻĒāĻ¨āĻŋ āĻšāĻžāĻ‡āĻ˛ā§‡ same product exchange āĻ•āĻ°āĻ¤ā§‡ āĻĒāĻžāĻ°āĻŦā§‡āĻ¨
  • Stock availability āĻ…āĻ¨ā§āĻ¯āĻžā§Ÿā§€ exchange āĻ•āĻ°āĻž āĻšāĻŦā§‡

7. Cancellation Policy

  • Order confirm āĻšāĻ“ā§ŸāĻžāĻ° āĻ†āĻ—ā§‡ cancel āĻ•āĻ°āĻž āĻ¯āĻžāĻŦā§‡
  • Shipping āĻšā§Ÿā§‡ āĻ—ā§‡āĻ˛ā§‡ cancel āĻ•āĻ°āĻž āĻ¯āĻžāĻŦā§‡ āĻ¨āĻž
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